Privacy Policy
Heather Hanson Homes, LLC — PRIVACY POLICY
Last updated: September 22, 2026
This Privacy Policy describes how Heather Hanson Homes, LLC ("we" or "us") collects, uses, and shares your personal information when you use our website heatherhansonhomes.com and any of our subdomains (the "Website"), and when you purchase our products and services.
Topics:
Personal information we collect Home and household information How we use your personal information How we share your personal information How we store and retain your data Email marketing Behavioral advertising Your data protection rights Children Third party websites Changes Complaints Contact us
PERSONAL INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
We use Device Information for:
You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. Some of our Website features may not function if you disable cookies. Please note that we do not alter our Website's data collection and use practices when we see a Do Not Track signal from your browser.
We also collect data you provide to us directly. We refer to the data you provide as "Provided Information." We collect and process data you provide when you:
The Provided Information we collect may include:
When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Provided Information.
HOME AND HOUSEHOLD INFORMATION
If you purchase a Flow Plan Review or a Home Flow Consult, or if you contact us about a specific property, you will provide information about your home and household. This may include:
We refer to this collectively as "Home and Household Information." We recognize that this is private information about where and how you live, and we treat it accordingly.
We use Home and Household Information solely to perform the service you purchased, to communicate with you about it, and to maintain our professional records.
We do not sell it. We do not use it for advertising or targeting. We will not publish, display, or use it publicly, or as an example, case study, testimonial, or teaching material, without your separate written permission. That permission may be given or withheld for any reason, may be given on an anonymized basis, and may be withdrawn at any time as to future use.
Home and Household Information is stored in access-restricted cloud storage and is accessible only to Heather Hanson.
HOW WE USE YOUR PERSONAL INFORMATION
We use the Provided Information that we collect generally to fulfill any orders placed through the Website, including processing your payment information, delivering products, providing you with invoices and order confirmations, and performing any service you have purchased. Additionally, we use Provided Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website, for example by generating analytics about how our visitors browse and interact with the Website and to assess the success of our marketing campaigns.
HOW WE SHARE YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information as described above. We use Google Analytics to help us understand how our visitors use the Website. You can read more about how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/, and you can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
The types of third parties with whom we might share elements of your Personal Information include:
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
HOW WE STORE AND RETAIN YOUR DATA
We process and store your data using the following providers:
Please visit their individual websites for information on the physical location of the servers where your information is stored.
We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of any information that may be stored on our servers. Home and Household Information is held in access-restricted storage. No computer network or data transmission on the internet can be guaranteed to be completely secure, and you submit your information at your own risk.
Retention. We retain general Personal Information, such as your name and email address, for as long as you remain subscribed to our communications or hold access to a product, and thereafter for as long as necessary for our business records.
We retain Home and Household Information, and the deliverables we prepare for you, for seven (7) years following completion of your engagement, after which they are deleted. We may retain these materials for a longer period where a claim arising from the work remains possible under applicable law, or where retention is required by law, by our insurers, or by the rules governing our professional license. This retention period reflects the fact that design and planning work relating to a home may be built in stages over several years, and that the periods during which a claim may be brought can extend well beyond the end of our engagement with you.
Deletion. You may request deletion of your Personal Information at any time by emailing hello@heatherhansonhomes.com. We will honor such requests except as to information we reasonably need to retain in order to comply with a legal obligation or to establish, exercise, or defend a legal claim. Where we retain information on that basis, we will not use it for any purpose other than those stated.
EMAIL MARKETING
If you make a purchase on this Website, download a free resource in exchange for your email address, and/or opt in to receive emails, you agree to receive email communications from us, including newsletters, site updates, promotions, and other announcements and correspondence. We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email addresses are not blocked or forwarded to your spam folder.
You have the right at any time to stop us from contacting you for marketing purposes, using the unsubscribe link in any email or by contacting us directly. If you unsubscribe, you understand that you may no longer receive information or updates from us, including promotions or product updates. Unsubscribing from marketing emails does not stop transactional messages relating to a purchase you have made.
BEHAVIORAL ADVERTISING
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We do not use Home and Household Information for advertising or targeting of any kind.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/
YOUR DATA PROTECTION RIGHTS
Whoever and wherever you are, you may contact us at hello@heatherhansonhomes.com to ask what Personal Information we hold about you, to ask us to correct or update it, or to ask us to delete it, subject to the retention exceptions described above. We will not discriminate against you for exercising any of these rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing of your data, and to request that we transfer your Personal Information to another organization. If you would like to exercise any of these rights, please contact us using the information below.
Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you, for example if you make an order through the Website, or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to the United States.
CHILDREN
Our Website, products, and services are intended for adults. We do not knowingly collect Personal Information from anyone under the age of 18. If you believe a child has provided us with Personal Information, please contact us and we will delete it.
If you provide us with Home and Household Information that describes members of your household, including children, please share only what is necessary for us to perform the service. We use that information solely for that purpose.
THIRD PARTY WEBSITES
Our privacy policy applies only to our Website. We are not responsible for the data collection, privacy practices or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.
CHANGES
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The date of the last revision will be indicated by the "Last updated" date at the top of this page. Any such changes are effective immediately upon publication on our Website.
COMPLAINTS
Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. Residents of the European Union also have the right to lodge a complaint with your local data protection regulator. California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.
Email us: hello@heatherhansonhomes.com
Write to us: 1500 N Grant Street #5585, Denver, Colorado 80203
Last updated: September 22, 2026
This Privacy Policy describes how Heather Hanson Homes, LLC ("we" or "us") collects, uses, and shares your personal information when you use our website heatherhansonhomes.com and any of our subdomains (the "Website"), and when you purchase our products and services.
Topics:
Personal information we collect Home and household information How we use your personal information How we share your personal information How we store and retain your data Email marketing Behavioral advertising Your data protection rights Children Third party websites Changes Complaints Contact us
PERSONAL INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- "Log files" track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Website.
- Functionality: To recognize you on our Website and recognize your previously selected preferences, including your preferred language and your location.
- Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes.
We also collect data you provide to us directly. We refer to the data you provide as "Provided Information." We collect and process data you provide when you:
- Register online or place an order for any of our products or services
- Take a quiz, assessment, or survey on our Website
- Voluntarily provide feedback via our contact form, by email, or in response to a request from us
- Provide your email address in exchange for access to a free resource
- Sign up for our email newsletter or subscribe to any of our regular content
- Submit materials, photographs, or information in connection with a service you have purchased
- Schedule or participate in a video session with us
- Personal identification information (name, email address, phone number)
- Billing information (billing address, payment information; note that full payment card numbers are handled by our payment processor and are not stored by us)
- Quiz and survey responses, including your answers to questions about your home and how your household uses it
- Home and household information, described in the section below
HOME AND HOUSEHOLD INFORMATION
If you purchase a Flow Plan Review or a Home Flow Consult, or if you contact us about a specific property, you will provide information about your home and household. This may include:
- Your home address or the address of a property you are considering
- Photographs of the interior and exterior of your home
- Floor plans, sketches, measurements, and drawings
- Descriptions of your household, including who lives there, how rooms are used, and daily routines
- Recordings of video sessions in which your home is discussed or shown
We use Home and Household Information solely to perform the service you purchased, to communicate with you about it, and to maintain our professional records.
We do not sell it. We do not use it for advertising or targeting. We will not publish, display, or use it publicly, or as an example, case study, testimonial, or teaching material, without your separate written permission. That permission may be given or withheld for any reason, may be given on an anonymized basis, and may be withdrawn at any time as to future use.
Home and Household Information is stored in access-restricted cloud storage and is accessible only to Heather Hanson.
HOW WE USE YOUR PERSONAL INFORMATION
We use the Provided Information that we collect generally to fulfill any orders placed through the Website, including processing your payment information, delivering products, providing you with invoices and order confirmations, and performing any service you have purchased. Additionally, we use Provided Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
HOW WE SHARE YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information as described above. We use Google Analytics to help us understand how our visitors use the Website. You can read more about how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/, and you can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
The types of third parties with whom we might share elements of your Personal Information include:
- Payment processors engaged by us to securely store and handle payment information
- Providers of email management and distribution tools
- Providers of website hosting, scheduling, video conferencing, video recording and hosting, form, and file storage services
- Advertising platforms and their measurement tools
- Providers of security and fraud prevention tools and services
- Providers of data aggregation and analytics software services that allow us to monitor and optimize our Website
HOW WE STORE AND RETAIN YOUR DATA
We process and store your data using the following providers:
- Showit (website hosting)
- Google Workspace, including Gmail, Google Drive, Google Forms, and Google Meet (email, file storage, intake forms, video sessions and session recordings)
- Flodesk (email marketing)
- Interact (quizzes)
- ThriveCart (checkout and payment processing)
- Calendly (scheduling)
- Tella (recording and hosting of walkthrough videos prepared for you)
- Vimeo (hosting of course videos)
- Google Analytics (website analytics)
- Advertising platforms, which may include Meta, Google, and Pinterest (advertising and measurement)
Please visit their individual websites for information on the physical location of the servers where your information is stored.
We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of any information that may be stored on our servers. Home and Household Information is held in access-restricted storage. No computer network or data transmission on the internet can be guaranteed to be completely secure, and you submit your information at your own risk.
Retention. We retain general Personal Information, such as your name and email address, for as long as you remain subscribed to our communications or hold access to a product, and thereafter for as long as necessary for our business records.
We retain Home and Household Information, and the deliverables we prepare for you, for seven (7) years following completion of your engagement, after which they are deleted. We may retain these materials for a longer period where a claim arising from the work remains possible under applicable law, or where retention is required by law, by our insurers, or by the rules governing our professional license. This retention period reflects the fact that design and planning work relating to a home may be built in stages over several years, and that the periods during which a claim may be brought can extend well beyond the end of our engagement with you.
Deletion. You may request deletion of your Personal Information at any time by emailing hello@heatherhansonhomes.com. We will honor such requests except as to information we reasonably need to retain in order to comply with a legal obligation or to establish, exercise, or defend a legal claim. Where we retain information on that basis, we will not use it for any purpose other than those stated.
EMAIL MARKETING
If you make a purchase on this Website, download a free resource in exchange for your email address, and/or opt in to receive emails, you agree to receive email communications from us, including newsletters, site updates, promotions, and other announcements and correspondence. We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email addresses are not blocked or forwarded to your spam folder.
You have the right at any time to stop us from contacting you for marketing purposes, using the unsubscribe link in any email or by contacting us directly. If you unsubscribe, you understand that you may no longer receive information or updates from us, including promotions or product updates. Unsubscribing from marketing emails does not stop transactional messages relating to a purchase you have made.
BEHAVIORAL ADVERTISING
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We do not use Home and Household Information for advertising or targeting of any kind.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by using the links below:
- Meta: https://accountscenter.facebook.com/ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Pinterest: https://help.pinterest.com/en/article/personalization-and-data
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/
YOUR DATA PROTECTION RIGHTS
Whoever and wherever you are, you may contact us at hello@heatherhansonhomes.com to ask what Personal Information we hold about you, to ask us to correct or update it, or to ask us to delete it, subject to the retention exceptions described above. We will not discriminate against you for exercising any of these rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing of your data, and to request that we transfer your Personal Information to another organization. If you would like to exercise any of these rights, please contact us using the information below.
Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you, for example if you make an order through the Website, or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to the United States.
CHILDREN
Our Website, products, and services are intended for adults. We do not knowingly collect Personal Information from anyone under the age of 18. If you believe a child has provided us with Personal Information, please contact us and we will delete it.
If you provide us with Home and Household Information that describes members of your household, including children, please share only what is necessary for us to perform the service. We use that information solely for that purpose.
THIRD PARTY WEBSITES
Our privacy policy applies only to our Website. We are not responsible for the data collection, privacy practices or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.
CHANGES
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The date of the last revision will be indicated by the "Last updated" date at the top of this page. Any such changes are effective immediately upon publication on our Website.
COMPLAINTS
Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. Residents of the European Union also have the right to lodge a complaint with your local data protection regulator. California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.
Email us: hello@heatherhansonhomes.com
Write to us: 1500 N Grant Street #5585, Denver, Colorado 80203